Who we are
Our website address is: https://www.celpil.com.
All returns must be in its original and unopened. All items worn will not be returned, exchange is upon approval no refunds . Final Sales: Accessories, bodysuits, swimwear, face masks, intimates, or lingerie items cannot be returned for exchange, store credit or refunds. Please make sure to read and understand our return policy to ensure that you are entitled to a return.
Cancellations: If you wish to cancel your order, you may do so within 24 hours after placing your purchase. If you want to cancel your order after the initial 24-hour window, you will have to wait until you receive the item and ship it back to us in the original packaging in order to receive full store credit for the amount purchased. You will be responsible for paying for your own shipping costs for returning your item.
For all other items, we will happily accept returns for store credit for any item that is returned in an unused condition with all original tags still present without any signs of wear, smoke or odor. Items returned outside of our return policy guidelines will not be mailed back and will not be refunded.
Shipping Charges on Returns:
In the event that the order is refused, unclaimed or returned to us due to incorrect or inaccurate address information, you will be responsible for ALL shipping charges and 15% restocking fee.
In the event that www.celpil.com has shipped an item(s) that was different from your original order, we will refund your return shipping cost in the form of a store credit. Subject to the following: If UPS ground is used, full amount will be reimbursed. If USPS Express or Priority services are used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit not the actual amount you spent. www.celpil.com inspects all items before shipping, therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear, smoke, and damage. In the event that the item returned does not match the original condition, the buyer will not receive any refund or store credit.
To ensure proper processing, indicate the reason for return as either “Defective” or “Received Wrong Item”. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available and requested, will be shipped to you free of charge or store credit applied if preferred. If your exact replacement is out of stock, a store credit in the amount of the purchased item will be applied to your account.
The following occurrences are subject to 15% restocking fee:
Entire order is returned that was purchased through “
FREE Standard Shipping on U.S. Orders
” promotion. The 15% restocking fee will be charged to the payment method originally used to cover the costs we incur related to the return of the merchandise. Original shipping fees are nonrefundable.
Lost Package Claims: In the event that a shipment gets lost in transit please contact our customer service department and they will assist you with filing a claim with the corresponding carrier. If your claim were to be denied, you can choose to be issued a replacement of the original items purchased or a store credit for the amount purchased.
International Return Restrictions:
All international orders are responsible for return shipping and handling fees. Original shipping fees are nonrefundable. International orders returned will receive a store credit for the merchandise, but NOT duties, taxes or tariffs. Please
if you have any questions about our return policy by email at firstname.lastname@example.org or by phone at 713-300-3956